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To serve you in the best possible manner, please follow the lead times on the catering website for any catered function to guarantee your specific order and time. Because good things take time, please give us at least 24 hours to successfully fulfill your event needs. Every effort will be made to accommodate your last minute requests.
Modifying your order – You can modify your order on the catering website up to the order lead time for that menu. After that time, modifications to orders must be called in to the catering manager.
Cancellation Policy - To avoid being charged, cancellations or changes to catering orders must be made up to the lead time indicated for that menu.
Substitutions: We reserve the right to vary menu selections when necessary to meet market conditions.
Please place your online orders as early as possible to ensure timely processing.
Please place your orders no later than 3:00 p.m. the day prior. (Some hot menu item may require longer notice). After 3:00 p.m., we cannot guarantee product selection or delivery. Same day delivery may not be possible and we would inform you when delivery could be made. Please note that our hot food and hors d’oeuvres orders must be made 24 hours prior to your event date. Your order is not confirmed until we have contacted you to arrange for delivery and confirm your event information.
Ordering from Catering by Eurest is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured server
Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
We would like 48 hour advance notification of cancellation, we may be able to cancel any orders if we have not completed the order. If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please call us to cancel a last minute order. Any late changes (less than 24hrs) to an original order can be made on-line by logging into your account. Late order changes may not be fulfilled, it depends on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by email or a phone call from our event coordinators to confirm your changes.
Sales tax is applied to all orders. Tax-exempt organizations must provide a tax letter with first order.
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary.
Consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase your risk of food borne illness.
By completing any application/forms on this Web site, you are offering data to Catering by Eurest that it will keep private and use only as described here.
Catering by Eurest will not sell, give away, or otherwise distribute your personal information that has been collected through this site, either in the near or distant future, without first contacting you and receiving your explicit permission.
Your information on our data base will be used solely by Catering by Eurest, both to fulfill the service to you as described within the site, and for future correspondence with you. (For example, we might contact you at some future date, to make an offer, or to discuss a past service.)
Catering by Eurest does our best to make sure that every order is double checked for freshness, accuracy and quality. In the event of an unexpected error, refunds will be handled on a case by case basis.
We have put together a menu that in most cases will meet your needs. However, each catering is unique and we can customize a menu that meets all of your special requests. our culinary staff takes great pride in all they do and will ensure that you get the freshest ingredients and the highest quality products available. Each catering will include all required essentials i.e. napkins, utensils, plates, etc.
Cancellations less than 24 hours in advance may be charged a fee based on items already purchased.
